This policy explains what personal data we collect when you use outrightsolutions.net, why we collect it, who we share it with, and what rights you have over it.
1. Who we are
Outright Solutions Pvt. Ltd. (“we”, “us”, “our”) operates outrightsolutions.net.
Godrej Genesis, Saltlake Sec V, Unit 1505
Kolkata, West Bengal 700091, India
Company registration (CIN): U51909WB2012PTC188217
For any privacy matter, contact info@outrightsolutions.net.
2. What we collect and why
Enquiry forms and chat
Our landing pages, contact page and chatbot collect the following.
| Data | Required | Why |
|---|---|---|
| Name | Yes | To address you properly in our reply |
| Email address | Yes | To respond to your enquiry |
| Phone number | Yes on the contact form, optional elsewhere | To call you back if you prefer |
| Service you enquired about | Automatic | To route your enquiry to the right person |
| City and country | Automatic | Taken from the page you enquired through |
| Timeline and project notes | Optional | To understand your requirements before we reply |
Lawful basis: legitimate interests — responding to an enquiry you chose to send us.
Booking a call
Booking links take you to Calendly. Anything you give Calendly is handled under Calendly’s own privacy policy, not this one.
Our pages include a WhatsApp contact link. Messages are handled by WhatsApp under Meta’s privacy policy. We see your WhatsApp profile name and number, as in any WhatsApp conversation.
Live chat
When live chat is available we use tawk.to to provide it. Like analytics, nothing loads until you agree — if you have not accepted cookies, or you have rejected them, no connection to tawk.to is made, no tawk.to cookies are set, and you do not appear in our visitor list. In that case you will see our scripted assistant instead, which sends what you type to us directly and to no one else.
If you have accepted cookies, tawk.to processes:
- The messages you send and our replies
- Your name and email address, if you choose to give them
- Your IP address, and the approximate city it indicates
- Which of our pages you view while the chat session is active
- Your browser and device type, and the site you arrived from
This means that while you are on the site, we can see that someone is reading a particular page and can start a conversation with you. This applies whether or not one of our team happens to be available at the time. We see a company or location, not your identity, unless you tell us who you are.
Lawful basis: consent, which you can withdraw at any time using the controls in section 8. Withdrawing it disconnects live chat immediately.
Analytics
We use analytics to understand which pages get read and where visitors arrive from. Nothing loads until you agree. No analytics cookies are set and no data is sent to Google unless you click Accept on the cookie banner. If you click Reject, nothing loads and we remember that choice.
Lawful basis: consent, which you can withdraw at any time.
What we do not do
- We do not sell your data.
- We do not share it for anyone else's marketing.
- We do not add enquiry contacts to a marketing list without asking.
- We do not use automated decision-making or profiling that produces legal effects.
3. Who we share it with
We use the following processors. Each receives only what it needs.
| Service | What it handles |
|---|---|
| Supabase | Database storing enquiry records |
| Vercel | Website hosting and delivery |
| Resend | Confirmation and notification emails |
| Brevo | Contact form emails |
| Google Analytics / Tag Manager | Website analytics — only with your consent |
| tawk.to | Live chat and visitor monitoring — only with your consent |
| Calendly | Call scheduling, if you book |
4. International transfers
We operate from India and some of our processors are based outside the United Kingdom and European Economic Area, including in the United States. This means personal data of UK and EU visitors is transferred internationally.
In particular, our database is hosted in Japan, which benefits from both UK and EU adequacy decisions, and our live chat provider tawk.to is based in the United States, which does not benefit from a general adequacy decision.
Where we transfer personal data outside the UK or EEA, we take steps to ensure it remains protected to an equivalent standard, and we keep our transfer arrangements under review.
5. How long we keep it
| Data | Retention |
|---|---|
| Enquiries that did not become clients | 24 months from last contact |
| Client records | For the duration of our relationship, and afterwards where needed for contractual, accounting or legal reasons |
| Live chat transcripts | 24 months, on the same basis as enquiries. If a chat leads to work, it is kept as a client record |
| Analytics data | Per Google's retention setting, currently 14 months |
6. How we protect it
- Data is transmitted over encrypted connections (HTTPS).
- Our database sits behind authentication and is not publicly accessible.
- Access to enquiry records is limited to staff who need it.
- The admin dashboard is password protected.
No system can be guaranteed completely secure, but we take measures appropriate to the data we hold.
7. Your rights
If you are in the UK or EU, you have the right to:
- Access — ask for a copy of the personal data we hold about you
- Rectification — have inaccurate data corrected
- Erasure — ask us to delete your data
- Restriction — ask us to limit how we use it
- Portability — receive your data in a portable format
- Object — object to processing based on legitimate interests
- Withdraw consent — for anything based on consent, such as analytics
To exercise any of these, email info@outrightsolutions.net. We will respond within one month.
If you are unhappy with our response you can complain to your local data protection authority. In the UK that is the Information Commissioner’s Office.
8. Cookies
| Set by | Purpose | Set without consent? |
|---|---|---|
| Google Tag Manager / Analytics | Understanding how the site is used | No — only after you click Accept |
| tawk.to | Keeping your live chat session and conversation history | No — only after you click Accept |
We do not use advertising or cross-site tracking cookies.
Your cookie choice is stored in your browser’s local storage rather than a cookie, so we do not ask again on every visit. It is used only to honour your preference, never for tracking.
Changing your mind — you can withdraw or give consent at any time, as easily as you gave it:
9. Children
Our services are for businesses. We do not knowingly collect data from anyone under 16.
10. Changes to this policy
We update this page when our practices change and revise the date at the top. Material changes affecting how we use your data will be communicated where we are able to.