This Refund Policy explains how cancellations and refunds are handled for services provided by Outright Solutions Pvt. Ltd. (“we”, “us”, “our”), which also trades as Crescentek. By engaging our services or making a payment, you agree to this Refund Policy together with the scope and payment terms set out in your signed proposal or agreement, and our Privacy Policy.
The place of jurisdiction for any dispute arising from this policy shall be exclusively in Kolkata, West Bengal, India.
1. Cooling-off period
Clients are entitled to a cooling-off period of 7 (seven) days from the date of order. A refund request made within this cooling-off period, and before meaningful project work has commenced, will be reviewed by us on a case-by-case basis.
If work has already begun during the cooling-off period — including discovery, planning, design, development, content, setup, or third-party purchases made on your behalf — any approved refund may be reduced by the value of work completed and costs already incurred.
2. No refunds after the cooling-off period
There are no refunds, in full or in part, where a cancellation request is made after the 7-day cooling-off period. Regardless of the reason for cancellation after this period, the client remains obliged to pay in full the price agreed for the service.
Money owed for services rendered before a verified cancellation date must be paid in full. There are no provisions for partial payment unless we have expressly agreed otherwise in writing.
3. How to request a cancellation or refund
For account security and privacy reasons, all requests relating to billing, cancellation or refunds must be submitted in writing by email. Requests are only processed when received in writing and only when made by the person who originally authorised the engagement.
Email info@outrightsolutions.net with:
- Your full name or company name
- Order or invoice reference, if available
- The service purchased
- Date of order or payment
- Reason for the cancellation or refund request
We will acknowledge eligible requests and confirm the outcome, including any approved refund amount and the expected processing timeline.
4. Non-refundable items
Unless required by applicable law, the following are non-refundable:
- Fees for work already delivered, or milestones already approved by the client
- Third-party costs paid on the client's behalf — including domain registration, hosting, SSL, stock assets, plugins, themes, advertising spend, app store fees and licensed software
- Custom development, design or content delivered in draft or final form according to the agreed scope
- Retainer, maintenance or support fees for periods already commenced
- Payments made after the 7-day cooling-off period, except where we have expressly agreed a refund in writing
5. Hosting, domains and recurring services
Hosting and domain renewals are subject to the notice and renewal terms set out in your agreement. Failure to renew on time may result in service cancellation and data loss, for which we are not responsible. Fees already paid for an active hosting or domain period are generally non-refundable once that service period has started, except where we cancel the service without cause and offer a pro-rata credit or refund at our discretion.
6. Chargebacks
Please contact us first to resolve any billing concern before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in suspension of services and recovery of collection costs, including reasonable administrative and legal fees, to the extent permitted by law.
7. Approved refund processing
Where a refund is approved, we process it to the original payment method where possible. Processing times vary by bank and payment provider and may take several business days after we initiate the refund.
8. Changes to this policy
We may update this Refund Policy as required. The revised policy is published on this page and applies from the date of publication, with the date at the top revised accordingly. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
9. Contact
For questions about this Refund Policy, cancellations or billing, contact us at info@outrightsolutions.net.
Outright Solutions Pvt. Ltd.
Godrej Genesis, Saltlake Sec V, Unit 1505
Kolkata, West Bengal 700091, India
Company registration (CIN): U51909WB2012PTC188217